Owais worked closely with Mexican government leaders to address challenges in public service responsiveness, where fragmented reporting systems caused delays in resolving citizen issues like infrastructure repairs and public safety concerns. He spearheaded the design of a dual-platform solution, launching a citizen-facing mobile app for real-time issue reporting and a centralized web portal for mayors and department heads to prioritize, track, and resolve requests efficiently.
By collaborating with cybersecurity and development teams, they integrated secure APIs to connect the portal with existing municipal databases, ensuring seamless data flow while maintaining compliance with national privacy standards. His solution document emphasized user-friendly design, enabling citizens to submit complaints with photo evidence and receive status updates, while officials gained analytics to allocate resources proactively. Post-launch, the portal reduced average issue resolution times by 35% and increased citizen engagement by 50%, enhancing trust and transparency across 12 pilot cities.